Car haulers: haul with Tailwind

We're a US auto transport broker that books loads the way we'd want them booked if we were driving: accurate vehicle details, honest pickup and delivery notes, a customer who's been told what to expect, and payment on the terms we agreed to. Most of our freight runs the Northeast and Midwest to Florida and Arizona, California ⇄ Texas, and coast to coast, with a smaller number of Canada ⇄ US loads for carriers with cross-border authority.

• Accurate load sheets. Year, make, model, running condition, modifications, and whether the pickup is a driveway, a gated community or a meeting point. If we know it, you know it.
• Customers who are prepared. We tell them about the pickup window, the bill of lading, personal items and where to meet. You spend less time explaining and more time driving.
• Clear rate confirmations. One written rate con per load with the rate, the payment terms and the contacts at both ends. No surprises after dispatch.
• One dispatcher to deal with. Questions on a load go to a person who booked it and can make a decision.

1. 1

   Get set up once

   Send the documents below. We verify your authority and insurance, and you're in our carrier file.

2. 2

   Take a load

   Loads are offered by lane with the full vehicle and location details. Accept one and you get a rate confirmation to sign.

3. 3

   Dispatch

   We send the pickup and delivery contacts and notes, and we tell the customer who you are and when to expect your call.

4. 4

   Pickup and delivery

   Inspect with the customer, complete the bill of lading, send us a copy and your delivery confirmation.

5. 5

   Get paid

   Payment goes out on the terms in the rate confirmation. If a problem comes up on a load, call us while it's happening, not after.

• Active FMCSA operating authority (MC number) and USDOT number, with an active status on SAFER.
• Certificate of insurance showing auto liability and cargo coverage, with Tailwind Auto Transport listed as certificate holder. We'll tell you our minimums when you reach out.
• W-9 for the entity that will be paid.
• Signed broker-carrier agreement, which we provide.
• Dispatch and payment contacts, and your preferred payment method.
• For Canada ⇄ US loads: cross-border authority and experience with ACE and ACI eManifest filings.

• Call the customer the day before pickup and delivery with a time range, and again when you're close.
• Do a real inspection at both ends, on the bill of lading, with the customer present. Photos protect you as much as them.
• Tell us about a delay as soon as you know, so we can tell the customer before they call us.
• No double-brokering. The carrier on the rate confirmation is the carrier that hauls the car.
• Pricing and problems come through us, not the customer, so we can resolve them fast and fairly.