Privacy policy

This policy explains what personal information Tailwind Auto Transport ("we", "us") collects when you visit this website, request a quote, or book a shipment; why we collect it; who we share it with; and the choices you have. It applies to this website and to the quotes and shipments we arrange. It does not cover the practices of the independent motor carriers who transport vehicles, or of other websites we link to, which have their own policies.

Information you give us. When you request a quote or book a shipment, we collect what we need to price and arrange it: your name, email address and phone number; the pickup and delivery addresses or ZIP and postal codes; the vehicle's year, make, model and condition; your preferred dates; and anything you write in the notes. For a booking, we may also collect the name and phone number of the person meeting the driver at each end, payment details handled by our payment processor, and, for shipments that cross the border, the documents needed for customs, such as identification and vehicle registration.

Information collected automatically. When you visit the site, our hosting provider records standard server logs, such as your IP address, browser type, the pages you request and the time of the request. When you request a quote, we also record how you reached the site, such as campaign parameters in the link you clicked (UTM parameters and advertising click identifiers), the referring page, and the page you landed on. This helps us understand which channels bring people to us.

Analytics. When analytics is enabled on the site, we use Google Analytics to understand how visitors use it in aggregate: which pages are read, for how long, and on what kinds of devices. See the cookies section below.

• To price your shipment and send you a quote.
• To arrange and manage your shipment: matching it with a carrier, scheduling pickup and delivery, and keeping you informed along the way.
• To share with the assigned carrier the information it needs to perform the transport (see the next section).
• To prepare customs paperwork for shipments between Canada and the United States, where applicable.
• To respond to your questions and to help with any claim.
• To keep records we are required to keep for legal, tax and accounting purposes.
• To understand how people find and use the site, so we can improve it.

We contact you about your quote or shipment by email and, if you gave us a phone number, by phone or text. We do not add you to marketing lists without asking first.

We share personal information only as needed to do what you've asked us to do, or as the law requires:

• The assigned carrier. The motor carrier that transports your vehicle receives the pickup and delivery addresses, the contact names and phone numbers at each end, the vehicle details, and any notes relevant to the pickup or delivery. The carrier uses this information to perform the transport and complete its own records, such as the bill of lading.
• Customs brokers. For shipments that cross the border, the carrier or a customs broker it works with receives the documents and declarations needed to present the vehicle to customs.
• Service providers. Companies that host this website, deliver our email, process payments or provide analytics may process personal information on our behalf, under terms that limit their use of it to the services they provide to us.
• Legal requirements. We may disclose information when required by law, regulation, legal process or a government request, or to protect our rights, our customers or others.
• Business transfers. If our business is sold or merged, customer information may transfer to the new owner, who will be bound by this policy for the information collected under it.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

The site works without accepting cookies. When analytics is enabled, Google Analytics sets cookies to distinguish visitors and sessions and reports aggregated usage to us. You can prevent this by using your browser's settings to block or delete cookies, by using a browser extension that blocks analytics scripts, or by installing Google's browser add-on for opting out of Google Analytics. Your browser's "Do Not Track" or Global Privacy Control signal is treated as a request to opt out where our tools support it.

We do not use advertising cookies or retargeting pixels on this site. If that changes, this policy will be updated first.

We keep quote and shipment information for as long as we need it to arrange and support the shipment, to handle any claim, and to meet our legal, tax and accounting obligations, after which it is deleted or anonymized. Quote requests that do not become bookings are kept for a shorter period so we can respond to follow-up questions, then deleted. Server logs and analytics data are kept in accordance with our providers' default retention settings.

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, subject to records we are required to keep. You can also ask us to stop contacting you. To do any of these, use the contact details at the end of this policy. We will verify that the request comes from you before acting on it.

California residents. California law gives residents the right to know what personal information a business collects, uses and discloses about them; to request deletion; to correct inaccurate information; to opt out of the sale or sharing of personal information (we do not sell or share personal information in that sense); and not to be discriminated against for exercising these rights. You may make a request directly or through an authorized agent, using the contact details below.

Residents of other states and of Canada. If your state or province gives you similar rights, you can exercise them the same way, and we will honor them as the law requires.

This site and our services are not directed to anyone under 16, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

We use reasonable technical and organizational measures to protect personal information, including encrypted connections to this site and access limited to the people who need it to do their jobs. No website or system can be made perfectly secure, so we cannot guarantee the security of information you send us, and we encourage you not to send more than we ask for.

We may update this policy as our services or the law change. We will post the updated version here with a new effective date, and, for material changes affecting information we already hold, we will tell you by email where we have an address for you.